Issuance of Cruise Refunds

  • Update on Progress of Refunds

    Updated Thursday, April 29, 2021
    Message from Jack Anderson, Interim President & CEO:
    While we have now completed over $185 million in refunds including $21 million processed in March and April, this is, of course, much less than expected when we provided our last update and I sincerely apologize to everyone who continues to be affected. The release of significant additional collateral funds has been delayed until May when we anticipate more progress will be realized.
    We know this is extremely disappointing for our valued guests, and their tireless travel partners, who are still waiting on refunds. The Crystal team remains committed to resolving all monies owed and we will not rest or waver on our obligation.