ADVISORY ALERTS

Voyage Cancellations

  • Cruise Cancellations: Yacht Voyages Through January 9, 2021

    UPDATED Thursday,  August 6, 2020  3pm EST

    Like all travel enthusiasts, we are eagerly anticipating the day we can return to sailing the world again and welcome our guests back aboard. Unfortunately, the constantly changing variables related to Covid-19, coupled with differing restrictions for international travel, continue to determine when and where this can happen. The uncertainty surrounding this global health crisis hinders the ability for all cruise lines to operate, and it is with deep regret that we have had to cancel all Yacht voyages (aboard Crystal Esprit) through January 9, 2021. 

    We extend our deepest apologies for this situation that is beyond our control and is a great frustration to all of us. Everyone at Crystal, along with the officers and crew of our ships fleetwide, are extremely disappointed that we were compelled to take this action as we were looking forward to exploring together.

    What is certain is Crystal’s commitment to the safety and well-being of our guests and crew above all else. While we are looking forward to welcoming our valued guests back aboard again as soon as possible, we will not do so until it is deemed safe by governing health authorities.

    We know this cancellation is extremely disappointing. In recognition of this, we are providing all affected guests with Credits* equal to 125% of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal. For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023.

    We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise. Explore all cruise departures via our website's Find A Voyage page to review the 2021-2023 full-year voyage collections for each Crystal experience – all are available through 2022 as is our complete 2023 Ocean Collection. Our just-launched Crystal Confidence 2.0 provides the peace of mind our guests need now when making future travel plans.

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, we recently launched Crystal Clean+® 2.0 – an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    We thank our guests, and our partners, for their continued understanding during this very challenging time. We, the Crystal team, remain at their service.

     

    *The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on their new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares (River) and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on their new booking.

    Note: If guests are unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. Please allow a minimum of 90 days from receipt of request for refunds to be processed.

    To request a refund, travel advisors and guests must utilize the unique link provided on their cancellation notification. Or, click here to submit the online form. 

     

  • Cruise Cancellations: Ocean Voyages Through December 2020

    UPDATED Friday, July 31, 2020 3pm EST

    Like all travel enthusiasts, we are eagerly anticipating the day we can return to sailing the world again and welcome our guests back aboard. Unfortunately, the constantly changing variables related to Covid-19, coupled with differing restrictions for international travel, continue to determine when and where this can happen. The uncertainty surrounding this global health crisis hinders the ability for all cruise lines to operate, and it is with deep regret that we have had to cancel all Ocean voyages (aboard Crystal Symphony and Crystal Serenity) through the remainder of 2020. 

    We extend our deepest apologies for this situation that is beyond our control and is a great frustration to all of us. Everyone at Crystal, along with the officers and crew of our ships fleetwide, are extremely disappointed that we were compelled to take this action as we were looking forward to exploring together.

    What is certain is Crystal’s commitment to the safety and well-being of our guests and crew above all else. While we are looking forward to welcoming our valued guests back aboard again as soon as possible, we will not do so until it is deemed safe by governing health authorities.

    We know this cancellation is extremely disappointing. In recognition of this, we are providing all affected guests with Credits* equal to 125% of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal. For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023.

    We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise. Explore all cruise departures via our website's Find A Voyage page to review the 2021-2023 full-year voyage collections for each Crystal experience – all are available through 2022 as is our complete 2023 Ocean Collection. Our just-launched Crystal Confidence 2.0 provides the peace of mind our guests need now when making future travel plans.

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, we recently launched Crystal Clean+® 2.0 – an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    We thank our guests, and our partners, for their continued understanding during this very challenging time. We, the Crystal team, remain at their service.

     

    *The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on their new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares (River) and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on their new booking.

    Note: If guests are unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. Please allow a minimum of 90 days from receipt of request for refunds to be processed.

    To request a refund, travel advisors and guests must utilize the unique link provided on their cancellation notification. Or, click here to submit the online form. 

     

  • Cruise Cancellations: River Voyages Through December 2020

    UPDATED Friday, July 31, 2020 3pm EST

    Like all travel enthusiasts, we are eagerly anticipating the day we can return to sailing the world again and welcome our guests back aboard. Unfortunately, the pandemic caused by Covid-19, coupled with differing restrictions regarding entry into the European Union (EU), continues to impact when and where this can happen. Given the continued uncertainty surrounding this global health crisis, it is with regret that we have had to cancel all River voyages aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel through the remainder of 2020.

    We sincerely apologize for this disruption to our guests' travels and invite them to consider rescheduling their cruise with the two options shared here representing added value, choice and flexibility:

    • 2020 to 2021 River Rollover
      Move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges – representing a significant value for them.

    OR

    • Transfer Reservation  
      If guest chooses not to rollover their cruise to a 2021 river sailing, they may transfer their reservation to any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 at prevailing rates. All monies paid will be transferred to the new reservation.

    If guest/s do not elect an option by August 14, 2020, we will automatically issue a Future Credit, equal to 100% of the cruise fare paid, valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, we recently launched Crystal Clean+® 2.0 – an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    On behalf of everyone at Crystal River Cruises, we look forward to welcoming our guests on an enriching voyage aboard the World’s Most Luxurious River Cruise Line.

     

    RIVER ROLLOVER An equivalent sailing is defined as a 2021 voyage on the same river, of the same duration, in the same room category and as listed on our equivalent sailing list. This offer is valid through August 14, 2020.

    FUTURE CREDIT is issued as a Future Cruise Payment (FCP) representing the cruise fare paid and may be applied to multiple future bookings and may be used towards deposit requirement on their new booking.

    Future Credits are redeemable through December 31, 2023. Once Credits are issued, they are not eligible for a refund.

    If guest/s do not elect either of the options, they may request a refund by August 14, 2020.  Please allow a minimum of 90 days from receipt of request for refund to be processed.

    If a travel advisor or guest does not elect either of the options presented to them in their cancellation notification letter, they may request a refund by August 14, 2020 by visiting  crystalcruises.com/requestrefund  to submit the online form. Please allow a minimum of 90 days from receipt of the request for the refund to be processed.

     

  • Cruise Cancellations: Expedition Voyages Through May 1, 2021


    UPDATED  Wednesday, July 29, 2020  9pm EST 

    As many of our guests and partners are aware, the global pandemic caused by Covid-19 has affected many businesses and industries all around the world, including the temporary closure of  MV WERFTEN shipyard where Crystal Endeavor is being built. Therefore, it is with regret that we must cancel our expedition voyages through May 1, 2021. 

    We know that our guests, and the entire Crystal Family, have been looking forward to the introduction of our newest ship and we want to sincerely apologize that their travel plans have been impacted by this unprecedented global health crisis.

    We are pleased to provide guests booked on these affected voyages with Credits* equal to 125% of the cruise fare paid on fully-paid reservations. For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.

    We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise. Explore all cruises departures via our website's Find A Voyage page to review the voyage collections for each Crystal experience – all are available through 2022, and our full-year 2023 Ocean Collection is available now, too.

    With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining the exceptional health and safety policies at sea. While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, we recently launched Crystal Clean+ 2.0 – an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    Additionally, the inherent design of Crystal ships maximizes personal and public space, offering plenty of options for those who choose to keep a healthy distance during their voyage. All Crystal ships across the fleet including Ocean, River, Yacht and Expedition offer nearly double the space per person than ships of a similar size, which is among the highest space ratios in the industry and will be further augmented through the new measures we will be implementing. Crystal Endeavor and Crystal’s River ships feature all-suite, all-balcony suites and our two Ocean ships feature most staterooms with private verandas for fresh airflow. Please know that our guests’ and crews’ safety is our number one priority and we will resume service only when our expert team as well as global health and government authorities indicate that it is safe to do so.

    We thank our guests for their continued patience and understanding as we navigate this unprecedented situation. Like our guests, we are eagerly awaiting the day when we can return to sailing the world. When that time comes, we look forward to welcoming our guests aboard and delivering the Crystal Experience they have come to know and love.

    *The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on their new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares (River) and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on your new booking.

    Note: If guests are unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. Please allow a minimum 90 days from submission of request for refunds to be processed.

    To request a refund, please visit crystalcruises.com/requestrefund to submit the online form.