ADVISORY ALERTS

Voyage Cancellations

  • Cruise Cancellations: Crystal Esprit (Yacht) Voyages Through August 1,2021

    UPDATED Thursday, February 11, 2021 2pm  EST

    Like our guests, we are eagerly anticipating the day we can return to sailing the world again and welcome you back aboard. Unfortunately, the continually changing variables related to Covid-19 – including differing border restrictions, potential quarantine policies for various nationalities, and limited international airlift – continue to determine when, and where, this can happen. The uncertainty surrounding this global health crisis hinders the ability for cruise lines to operate, and it is with deep regret that we have had to cancel all voyages aboard Crystal Esprit with departures through August 1, 2021.

    We extend our deepest apologies for this situation that is beyond our control and remains a great frustration to us all. Everyone at Crystal, along with the officers and crew of our ships fleetwide, are very disappointed that we are compelled to take this action, but we will only return to cruising when it is deemed safe to do so by governing health authorities, and when international travel constraints allow.

    We know this cancellation is extremely disappointing. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options. We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise, and invite them to visit crystalcruises.com.au to review the voyage collections for each Crystal experience. Note that our  Crystal Confidence 3.0 provides the peace of mind out guests need now when making future travel plans, with no money down reservations, reduced deposits, extended final payment and relaxed cancellation schedules.

    Affected sail dates include:

    • YES210606-07 | Crystal Esprit | June 6-13, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210613-07 | Crystal Esprit | June 13-20, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210620-07 | Crystal Esprit | June 20-27, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210627-07 | Crystal Esprit | June 27 - July 4, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210704-07 | Crystal Esprit | July 4-11, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210711-07 | Crystal Esprit | July 11-18, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210718-07 | Crystal Esprit | July 18-25, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia
    • YES210725-07 | Crystal Esprit | July 25 - August 1, 2021 | 7 Nights | Venice to Dubrovnik | Yachting Harbors of Croatia
    • YES210801-07 | Crystal Esprit | August 1-8, 2021 | 7 Nights | Dubrovnik to Venice | Dreaming of Dalmatia

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our Crystal Clean+® 3.1 program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    We thank our guests for their continued understanding during this very challenging time. The Crystal team remains at their service.



  • Cruise Cancellations: Crystal Cruises (Ocean) Voyages Through June 2021

    UPDATED  Wednesday, February 10, 2021 4pm EST  

    Like our guests, we are eagerly anticipating the day we can return to sailing the world again and welcome you back aboard. Unfortunately, the continually changing variables related to Covid-19 – including differing border restrictions, potential quarantine policies for various nationalities, and limited international airlift – continue to determine when, and where, this can happen. The uncertainty surrounding this global health crisis hinders the ability for cruise lines to operate, and it is with deep regret that we have had to cancel all voyages aboard Crystal Symphony and Crystal Serenity with departures through June 2021.

    We extend our deepest apologies for this situation that is beyond our control and remains a great frustration to us all. Everyone at Crystal, along with the officers and crew of our ships fleetwide, are very disappointed that we are compelled to take this action, but we will only return to cruising when it is deemed safe to do so by governing health authorities, and when international travel constraints allow.

    We know this cancellation is extremely disappointing. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options. We encourage all affected guests to contact their travel advisor to assist them in selecting the future voyage/s of their choice, and invite them to visit crystalcruises.com.au to review the voyage collections for each Crystal experience. Note that our Crystal Confidence 3.0 policy provides the peace of mind our guests need now when making future travel plans, with no money down reservations, reduced deposits, extended final payment and relaxed cancellation schedules.

    Affected sail dates include:

    CRYSTAL SYMPHONY 

    • OCS210606-07 | Crystal Symphony | June 6-13, 2021 | 7 Nights | Monte Carlo to Rome | Essential European Holiday 
    • OCS210613-07 | Crystal Symphony | June 13-20, 2021 | 7 Nights | Rome to Venice | Adriatic Muse
    • OCS210613-17 | Crystal Symphony | June 13-30, 2021 | 17 Nights | Rome to Monte Carlo | Grand Journey: Italy & The Adriatic Sea
    • OCS210620-10 | Crystal Symphony | June 20-30, 2021 | 10 Nights | Venice to Monte Carlo | Enchanting Italy & Croatia
    • OCS210620-17 | Crystal Symphony | June 20 - July 7, 2021 | 17 Nights | Venice to Barcelona | Grand Journey: Adriatic, Ionian & Balearic Seas
    • OCS210620-05 | Crystal Symphony | June 20-25, 2021 | 5 Nights | Venice to Catania | Enchanting Adriatic – 5-Night Getaway
    • OCS210625-05 | Crystal Symphony | June 25-30, 2021 | 5 Nights | Catania to Monte Carlo | Enchanting Italy – 5-Night Getaway
    • OCS210630-07 | Crystal Symphony | June 30 - July 7, 2021 | 7 Nights | Monte Carlo to Barcelona | Riviera Soiree

    CRYSTAL SERENITY

    • OCY210606-07 | Crystal Serenity | June 6-13, 2021 | 7 Nights | London Roundtrip | Fjords & Castles
    • OCY210606-21 | Crystal Serenity | June 6-27, 2021 | 21 Nights | London (Dover) to Copenhagen | Grand Journey: Norwegian Fjords & North Cape
    • OCY210613-14 | Crystal Serenity | June 13-27, 2021 | 14 Nights | London (Dover) to Copenhagen | North Cape Midsummer
    • OCY210613-06 | Crystal Serenity | June 13-19, 2021 | 6 Nights | London (Dover) to Tromsø | Northern Enchantment – 6-Night Getaway
    • OCY210619-08 | Crystal Serenity | June 19-27, 2021 | 8 Nights | Tromsø to Copenhagen | North Cape Midsummer – 8-Night Getaway
    • OCY210613-25 | Crystal Serenity | June 13 – July 8, 2021 | 25 Nights | London (Dover) to Stockholm | Grand Journey: Norwegian Fjords & The Baltic
    • OCY210613-37 | Crystal Serenity | June 13 – July 20, 2021 | 37 Nights | London (Dover) Roundtrip | Grand Journey: Norwegian Fjords & Baltic Sea
    • OCY210627-11 | Crystal Serenity | June 27 – July 8, 2021 | 11 Nights | Copenhagen to Stockholm | Lands of Castles & Czars
    • OCY210627-05 | Crystal Serenity | June 27 – July 2, 2021 | 5 Nights | Copenhagen to Helsinki | Lands of Castles & Czars – 5-Night Getaway
    • OCY210627-23 | Crystal Serenity | June 27 – July 20, 2021 | 23 Nights | Copenhagen to London (Dover) | Grand Journey: Baltic Capital Immersion
    • OCY210702-06 | Crystal Serenity | July 2-8, 2021 | 6 Nights | Helsinki to Stockholm | Lands of Castles & Czars – 6-Night Getaway

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our Crystal Clean+® 3.1 program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available. 

    We thank our guests for their continued understanding during this very challenging time. The Crystal team remains at their service.

     

  • Cruise Cancellations: Crystal River Cruises' Voyages Through May 2021


    UPDATED  Wednesday, January 27, 2021 1:30pm EST

    Like our guests, we are eagerly anticipating the day we can return to sailing the world again and welcome you back aboard. Unfortunately, the continually changing variables related to Covid-19 – including differing restrictions regarding entry into the European Union, continues to determine when and where this can happen. Given the continued uncertainty surrounding this global health crisis, it is with regret that we have had to cancel all May 2021 Crystal River Cruises sailings aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel.

    We sincerely apologize to our guests for this disruption to their travels. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options. We encourage all affected guests to contact their travel advisor to assist them in selecting the future voyage/s of their choice.

    Affected sail dates include:

    CRYSTAL BACH: 

    • RBA210507-07 | Crystal Bach | May 7-14, 2021 | 7 Nights | Basel to Amsterdam | Legendary Rhine
    • RBA210514-07 | Crystal Bach | May 14-21, 2021 | 7 Nights | Amsterdam to Basel | Romantic Rhine
    • RBA210521-07 | Crystal Bach | May 21-28, 2021 | 7 Nights | Basel to Amsterdam | Legendary Rhine
    • RBA210528-07 | Crystal Bach | May 28 – June 4, 2021 | 7 Nights | Amsterdam to Basel | Romantic Rhine

    CRYSTAL DEBUSSY

    • RDB210503-07 | Crystal Debussy | May 3-10, 2021 | 7 Nights | Amsterdam to Basel | Romantic Rhine
    • RDB210510-07 | Crystal Debussy | May 10-17, 2021 | 7 Nights | Basel to Amsterdam | Legendary Rhine
    • RDB210517-07 | Crystal Debussy | May 17-24, 2021 | 7 Nights | Amsterdam to Basel |  Romantic Rhine
    • RDB210524-07 | Crystal Debussy | May 24-31, 2021 | 7 Nights | Basel to Amsterdam | Legendary Rhine
    • RDB210531-07 | Crystal Debussy | May 31 – June 7, 2021 | 7 Nights | Amsterdam to Basel | Romantic Rhine

    CRYSTAL MAHLER

    • RMH210501-07 | Crystal Mahler | May 1-8, 2021 | 7 Nights | Vilshofen to Budapest | Delightful Danube (Eastbound)
    • RMH210508-07 | Crystal Mahler | May 8-15, 2021 | 7 Nights | Budapest to Vilshofen | Delightful Danube (Westbound)
    • RMH210515-07 | Crystal Mahler | May 15-22, 2021 | 7 Nights | Vilshofen to Budapest | Delightful Danube (Eastbound)
    • RMH210522-16 | Crystal Mahler | May 22 – June 7, 2021 | 16 Nights | Budapest to Amsterdam | Grand Europe (Westbound) 

    CRYSTAL RAVEL

    • RRV210502-07 | Crystal Ravel | May 2-9, 2021 | 7 Nights | Budapest to Vilshofen | Delightful Danube (Westbound)
    • RRV210509-07 | Crystal Ravel | May 9-16, 2021 | 7 Nights | Vilshofen to Budapest | Delightful Danube (Eastbound)
    • RRV210516-07 | Crystal Ravel | May 16-23, 2021 | 7 Nights | Budapest to Vilshofen | Delightful Danube (Westbound)
    • RRV210523-07 | Crystal Ravel | May 23-30, 2021 | 7 Nights | Vilshofen to Budapest | Delightful Danube (Eastbound)
    • RRV210530-07 | Crystal Ravel | May 30 – June 6, 2021 | 7 Nights | Budapest to Vilshofen | Delightful Danube (Westbound)

    While our fleet is paused, the Crystal team has developed new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place Crystal Clean+® 3.1  represents an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available.

    On behalf of everyone at Crystal River Cruises, we look forward to welcoming our guests aboard an enriching voyage with the World’s Most Luxurious River Cruise Line.

  • Cruise Cancellations: Crystal Endeavor (Expedition) Voyages Through August 2021

    UPDATED Friday, January 22, 2021  2pm EST 

    As we are all aware, the global pandemic caused by Covid-19 forced the temporary closing of businesses and industries all around the world, including for a period of time last year, the MV WERFTEN shipyard where Crystal Endeavor is being built.

    Today, while we are pleased to report that the shipyard has reopened and construction has resumed, the time lost has now pushed Crystal Endeavor’s scheduled completion into summer. Unfortunately, the new delivery date does not allow for the ship to travel from the yard in Stralsund, Germany in time to assume her originally scheduled deployment in Japan and Alaska. It is therefore with sincere regret that we have had to cancel Crystal Endeavor voyages with departures from May to August 2021. 

    We know that our guests, and the entire Crystal Family, have been looking forward to the introduction of our newest ship and we want to sincerely apologize that their travel plans have been impacted by this unprecedented global health crisis. All affected guests, and their travel advisers, were contacted directly with details of this cancellation along with their compensation and rebooking options. 

    Affected voyages include:  

    CRYSTAL ENDEAVOR

    • YEN210515-14 | Crystal Endeavor | May 15-29, 2021 | 14 Nights | Tokyo to Osaka | Japan’s Island Immersive
    • YEN210529-14 | Crystal Endeavor | May 29 – June 12, 2021 | 14 Nights | Osaka to Otaru | Japan’s Island & Nature Discovery
    • YEN210612-19 | Crystal Endeavor | June 12-30, 2021 | 19 Nights | Otaru to Anchorage | Russian Far East & The Aleutian Isles
    • YEN210630-12 | Crystal Endeavor | June 30 – July 12, 2021 | 12 Nights | Anchorage to Vancouver | Expedition Alaska
    • YEN210712-11 | Crystal Endeavor | July 12-23, 2021 | 11 Nights | Vancouver Roundtrip | Alaska & The Inside Passage
    • YEN210723-12 | Crystal Endeavor | July 23 – August 4, 2021 | 12 Nights | Vancouver to Anchorage | Expedition Alaska
    • YEN210804-15 | Crystal Endeavor | August 4-19, 2021 | 15 Nights | Anchorage to Anadyr | Beyond the Aleutian Isles 
    • YEN210817-29 | Crystal Endeavor | August 18 – September 15, 2021 | 29 Nights | Anadyr to Tromsø | Northeast Passage

    While we are disappointed that we had to cancel some of Crystal Endeavor’s originally scheduled cruises, please note that our itinerary planning team is in the process of creating a series of new 10-night voyages set to explore the Baltic, Norway, the Scottish and Irish Isles, Faroe Islands, Iceland and East Greenland this summer from mid-July through mid-September. Details will be announced in early February.

    Looking ahead to 2022, cruise options include a new Arctic Collection including Svalbard; springtime cruises in the British Isles and river journeys into the heart of Bordeaux and Seville; South America voyages to Ecuador, Peru and Chile; expeditions along Africa’s remote western shores; and an expanded roster of Antarctica itineraries.

    Plus, later this February we will publish Crystal Endeavor’s 2023 full-year collection including voyages to the Mediterranean, Iceland, the Northeast Passage, Japan, the South Pacific and Antarctica by way of the Ross Sea.

    We encourage our guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise and to visit crystalcruises.com to review the voyage collections for each Crystal experience. Note that our Crystal Confidence 3.0 provides the peace of mind you need now when making future travel plans, with no money down reservations, reduced deposits, extended final payment and relaxed cancellation schedules.

    While our fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Building on our stringent protocols already in place, our Crystal Clean+® program is an enhanced level of measures to help safeguard the well-being of our guests and crew. Each protocol will be continually evaluated as new information becomes available. 

    We thank our guests for their continued understanding during this very challenging time. The Crystal team remains at their service.