A Message From Tom Wolber, President & CEO
A Special Message To Crystal Guests
Dear Crystal Guest,
The Crystal Family, along with the entire travel community, continues to navigate this unprecedented and rapidly evolving global health situation, which has caused uncertainty and unease for travelers around the world. Our utmost priority continues to be the safety of our guests and crew and, as such, we are closely monitoring recommendations from global health authorities as well as relevant government-issued travel restrictions around the world.
As a result, we have made the decision to temporarily voluntarily suspend operations for Crystal Symphony as well as our Crystal River Cruises fleet through the end of August, for Crystal Serenity through the end of September, for Crystal Esprit through the end of October and we have postponed the launch of Crystal Endeavor to 2021. Please know that our guests’ and crews’ safety is our number one priority and we will resume service only when our expert team as well as global health and government authorities indicate that it is safe to do so.
As you look forward to your future travels, we have adjusted our cancellation policies to give you more flexibility as you plan your vacation and allow you to make the most informed decision as you get closer to your travel date. We encourage you to discuss our many newly created flexible booking policies and savings programs with your travel advisor. As always, our policies can also be found on our website, CrystalCruises.com.
Please know that we are taking every precaution necessary to protect your health and the health of your loved ones as we have done for the past 30 years. While our fleet is paused, the Crystal team is developing new procedures and policies that will support all public health and regulatory requirements and ensure that our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Details of these new measures and initiatives will be announced soon.
Just as we embark together on journeys around the world with a shared passion for exploring and learning about the people and places we visit; we are navigating this current challenging time together. As with most challenges, we will emerge from this situation stronger than ever.
One thing I know for sure: there are many great adventures ahead of us all, and I and the entire Crystal Family look forward to sharing them with you.
Thank you for choosing Crystal and we remain at your service.
President & CEO, Crystal
Updated June 19, 2020