ADVISORY ALERTS

Advisory Alert: Crystal's Ocean Cruises Cancellations

  • UPDATED Wednesday, June 24, 2020 2pm EST

    Crystal continues to closely monitor and evaluate the current COVID-19 situation. Due to temporary closures of European ports, it is with regret that we have made the decision to cancel all Crystal Symphony departures through October 23, 2020.

    We are pleased to provide guests booked on these affected sailings with Credits* equal to 125% of their cruise fare paid, based on fully-paid fare – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

    We encourage our guests to contact their travel advisor to assist them with rebooking their ideal future Crystal cruise. Full year voyage collections for each Crystal experience – through 2022 are available now to review and our 2023 Ocean collection will be online in early July of this year with 2023 deployments for River, Yacht and Expedition following in due course.

    With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining the highest health and safety policies at sea. While our fleet is paused, the Crystal team is developing new procedures and policies that will support all public health and regulatory requirements and ensure that our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Details of these new measures and initiatives will be announced soon.

    Please know that our guests’ and crews’ safety is our number one priority and we will resume service only when our expert team as well as global health and government authorities indicate that it is safe to do so.

    We will be communicating these changes to our booked guests and their travel advisors directly. On behalf of everyone at Crystal, we thank our guests for their understanding and patience as we navigate this ever-changing situation, and we look forward to welcoming them on a future voyage.

    *The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on your new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares (River) and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on your new booking.

    Note: If an affected guest is unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. We ask that guests please allow 90 days from receipt of their request for refunds to be processed.

    To request a refund, please visit crystalcruises.com/requestrefund to submit the online form.

  • UPDATED Friday, June 5, 2020 1pm EST

    Like our guests, Crystal is eagerly anticipating the days when its ships can return to sailing the world again and welcome guests back on board. Unfortunately, the global Covid-19 pandemic continues to impact when and where this can happen.

    The Canadian government has determined that no cruise ships carrying more than 100 passengers are permitted to operate in Canadian waters until October 31, 2020. Because of this restriction, Crystal is compelled to cancel the planned 2020 New England & Canada itineraries aboard Crystal Serenity. We understand and apologize for the inconvenience and disappointment caused by this disruption to our guests’ planned Crystal vacation.

    We are pleased to provide guests booked on these affected sailings with Credits* equal to 125% of their cruise fare paid, based on fully-paid fare – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

    For guests who would like to cruise with Crystal this October through December, we will be introducing a new collection of 7- and 14-night Caribbean escapes aboard Crystal Serenity in the coming week to extend the season earlier in 2020.

    We encourage our guests to contact their travel advisor to assist them with rebooking their ideal future Crystal cruise. Full year voyage collections for each Crystal experience – through 2022 are available now to review and our 2023 Ocean collection will be online in early July of this year with 2023 deployments for River, Yacht and Expedition following in due course.

    With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining the highest health and safety policies at sea. While our fleet is paused, the Crystal team is developing new procedures and policies that will support all public health and regulatory requirements and ensure that our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Details of these new measures and initiatives will be announced soon.

    Additionally, the inherent design of Crystal ships maximizes personal and public space, offering plenty of options for those who choose to keep a healthy distance during their voyage. All Crystal ships across the fleet including Ocean, River, Yacht and Expedition offer nearly double the space per person than ships of a similar size, which is among the highest space ratios in the industry and their social spaciousness will be further augmented through the new measures we will be implementing. Further, Crystal Endeavor and Crystal’s River ships are all-suite, featuring all-balcony suites and most staterooms on our two Ocean ships feature private verandas for fresh airflow.

    Please know that our guests’ and crews’ safety is our number one priority and we will resume service only when our expert team as well as global health and government authorities indicate that it is safe to do so.

    We will be communicating these changes to our booked guests and their travel advisors directly. On behalf of everyone at Crystal, we thank our guests for their understanding and patience as we navigate this ever-changing situation, and we look forward to welcoming them on a future voyage.

    *The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on your new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares (River) and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on your new booking.

    Note: If an affected guest is unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. We ask that guests please allow up to 90 days from receipt of their request for refunds to be processed.

    To request a refund, please visit crystalcruises.com/requestrefund to submit the online form.

     

  • UPDATED Wednesday, May 27, 2020 1:30pm EST

    Crystal continues to closely monitor and evaluate the current COVID-19 situation. Due to temporary closures of European ports, it is with regret that we have made the decision to cancel all August departures for Crystal Symphony.

    We are pleased to provide guests booked on these affected sailings with Credits* equal to 125% of their cruise fare paid, based on fully-paid fare – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

    We encourage our guests to contact their travel advisor to assist them with rebooking their ideal future Crystal cruise. Full year voyage collections for each Crystal experience – through 2022 are available now to review and our 2023 Ocean collection will be online in early July of this year with 2023 deployments for River, Yacht and Expedition following in due course.

    With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining the highest health and safety policies at sea. While our fleet is paused, the Crystal team is developing new procedures and policies that will support all public health and regulatory requirements and ensure that our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Details of these new measures and initiatives will be announced soon.

    Additionally, the inherent design of Crystal ships maximizes personal and public space, offering plenty of options for those who choose to keep a healthy distance during their voyage. All Crystal ships across the fleet including Ocean, River, Yacht and Expedition offer nearly double the space per person than ships of a similar size, which is among the highest space ratios in the industry and will be further augmented through the new measures we will be implementing. Further, Crystal Endeavor and Crystal’s River ships are all-suite, featuring all-balcony suites and most staterooms on our two Ocean ships feature private verandas for fresh airflow.

    Please know that our guests’ and crews’ safety is our number one priority and we will resume service only when our expert team as well as global health and government authorities indicate that it is safe to do so.

    We will be communicating these changes to our booked guests and their travel advisors directly. On behalf of everyone at Crystal, we thank our guests for their understanding and patience as we navigate this ever-changing situation, and we look forward to welcoming them on a future voyage.

    *The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on your new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on your new booking.

    Note: If an affected guest is unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. We ask that guests please allow up to 90 days from receipt of their request for refunds to be processed.

    To request a refund, please visit crystalcruises.com/requestrefund to submit the online form.

     

  • UPDATED Wednesday, May 20, 2020 11am EST

    Crystal continues to closely monitor and evaluate the current COVID-19 situation. Due to temporary closures of European ports, it is with regret that we have made the decision to cancel all July 2020 departures for Crystal Symphony.

    We are pleased to provide guests booked on these affected sailings with Credits* equal to 125% of their cruise fare paid, based on fully-paid fare – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

    We encourage our guests to contact their travel advisor to assist them with rebooking a future Crystal cruise. Full year voyage collections for each Crystal experience – through 2022 are available now to review and our 2023 Ocean collection will be online in early July of this year with 2023 deployments for River, Yacht and Expedition following in due course.

    With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining the highest health and safety policies at sea. While our fleet is paused, the Crystal team is developing new procedures and policies that will support all public health and regulatory requirements and to ensure your next Crystal vacation continues to be not only relaxing and pleasurable but safe and healthy. Details of these new measures and initiatives will be available on the Crystal website very soon. Please know that our guests’ and crews’ safety is our number one priority and we will resume service only when our expert team as well as global health and government authorities indicate that it is safe to do so.

    We will be communicating these changes to our booked guests and their travel advisors directly. On behalf of everyone at Crystal, we thank our guests for their understanding and patience as we navigate this ever-changing situation, and we look forward to welcoming them on a future voyage.

    *The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on your new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on your new booking.

    Note: If an affected guest is unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. We ask that guests please allow up to 90 days from receipt of their request for refunds to be processed.

    To request a refund, please visit crystalcruises.com/requestrefund to submit the online form.

  • UPDATED Friday, May 15, 2020 12pm EST


    Crystal continues to closely monitor and evaluate the current COVID-19 situation. Due to temporary closures of European ports, it is with regret that we have made the decision to cancel the following Crystal Cruises (ocean) sailings:

    • •Crystal Serenity | June 26, 2020 | 7 Nights | Barcelona to Rome
    • •Crystal Serenity | June 26, 2020 | 14 Nights | Barcelona to Monte
    • •Crystal Serenity | July 3, 2020 | 7 Nights | Rome to Monte Carlo
    • •Crystal Serenity | July 3, 2020 | 28 Nights | Rome to Rome
    • •Crystal Serenity | July 10, 2020 | 9 Nights | Monte Carlo to Venice
    • •Crystal Serenity | July 10, 2020 | 4 Nights | Monte Carlo to Sorrento
    • •Crystal Serenity | July 14, 2020 | 5 Nights | Sorrento to Venice
    • •Crystal Serenity | July 19, 2020 | 12 Nights | Venice to Rome
    • •Crystal Serenity | July 31, 2020 | 9 Nights | Rome to Barcelona
    • •Crystal Serenity | July 31, 2020 | 16 Nights | Rome to Monte Carlo
    • •Crystal Serenity | August 9, 2020 | 7 Nights | Barcelona to Monte
    • •Crystal Serenity | August 9, 2020 | 14 Nights | Barcelona to Rome
    • •Crystal Serenity | August 16, 2020 | 7 Nights | Monte Carlo to Rome
    • •Crystal Serenity | August 23, 2020 | 7 Nights | Rome to Barcelona
    • •Crystal Serenity | August 30, 2020 | 13 Nights | Barcelona to Québec City

    We are pleased to provide guests booked on these affected sailings with Credits* equal to 125% of their cruise fare paid, based on fully-paid fare – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

    We encourage our guests to contact their travel advisor to assist them with rebooking a future Crystal cruise. Full year voyage collections for each Crystal experience – through 2022 are available now to review and our 2023 Ocean collection will be online in early July of this year with 2023 deployments for River, Yacht and Expedition following in due course.

    With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining the highest health and safety policies at sea. While our fleet is paused, the Crystal team is developing new procedures and policies that will support all public health and regulatory requirements and to ensure your next Crystal vacation continues to be not only relaxing and pleasurable but safe and healthy. Details of these new measures and initiatives will be available on the Crystal website very soon. Please know that our guests’ and crews’ safety is our number one priority and we will resume service only when our expert team as well as global health and government authorities indicate that it is safe to do so.

    We will be communicating these changes to our booked guests and their travel advisors directly. On behalf of everyone at Crystal, we thank our guests for their understanding and patience as we navigate this ever-changing situation, and we look forward to welcoming them on a future voyage.

    *The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on your new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on your new booking.

    Note: If an affected guest is unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. We ask that guests please allow up to 90 days from receipt of their request for refunds to be processed.

    To request a refund, please visit crystalcruises.com/requestrefund to submit the online form beginning May 15, 2020.