ADVISORY ALERTS

Advisory Alert: Crystal's River Cruises Cancellations

  • UPDATED Wednesday, July 1, 2020 5pm EST

    Like our guests, Crystal is eagerly anticipating the days when its ships can return to sailing the world again and welcome guests back on board. Unfortunately, the global Covid-19 pandemic continues to impact when and where this can happen. Due to differing restrictions regarding entry into the European Union, it is with regret that we have had to cancel all September Crystal River cruises sailings aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel.

    In light of this, we invite our guests to consider rescheduling their travels with the two options shared here representing added value, choice and flexibility.

    1. 2020 to 2021 River Rollover

    We are pleased to provide guests booked on these affected sailings with a limited-time opportunity to transfer their reservation including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare – a great value.

    • Should a guest wish to exercise this option and transfer their reservation to an equivalent sailing, the guest or their travel advisor can utilize the unique rebooking link provided to them in their cancellation notification, and must complete the rollover form no later than July 15, 2020. If a guest does not elect to transfer their reservation to a 2021 voyage by then, Crystal will automatically issue the guest Future Credits of 115%. Please refer to item #2 below for details.
    1. Future Credits of 115%

    Credits* equal to 115% of their cruise fare paid, based on fully-paid fare – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

    • The 115% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 15% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    We encourage our guests to contact their travel advisor to assist them with reviewing these options.

    While our fleet is paused, the Crystal team is developing new procedures and policies that will support all public health and regulatory requirements and ensure that our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Details of these new measures and initiatives will be announced soon.

    We will be communicating these changes to our booked guests and their travel advisors directly. On behalf of everyone at Crystal River Cruises, we look forward to welcoming our guests aboard an enriching voyage with the World’s Most Luxurious River Cruise Line.

    RIVER ROLLOVER An equivalent sailing is defined as a 2021 voyage on the same river, of the same duration, in the same room category and dated mainly within 14 days (before or after, but mainly within the same month) of the guest’s existing 2020 reservation. This offer is valid through July 15, 2020.

    CREDITS OF 115% Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on the guest’s new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares (River) and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on a guest’s new booking.

    Future Credits are redeemable through December 31, 2023. Once Credits are issued, they are not eligible for a refund.

    If a guest does not elect either of the options presented to them, they may request a refund by July 15, 2020 by visiting crystalcruises.com/requestrefund to submit the online form. Please allow 90 days from Crystal’s receipt of the request for the refund to be processed.

     

  • UPDATED Wednesday, June 10, 2020 4pm EST

    Like our guests, Crystal is eagerly anticipating the days when its ships can return to sailing the world again and welcome guests back on board. Unfortunately, the global Covid-19 pandemic continues to impact when and where this can happen. Due to differing restrictions regarding cross-border travel and the temporary closures of some European ports, it is with regret that we have had to cancel all Crystal River cruises departures through September 6, 2020 aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel.

    We are pleased to provide guests booked on these affected sailings with Credits* equal to 125% of their cruise fare paid, based on fully-paid fare – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

    We encourage our guests to contact their travel advisor to assist them with rebooking their ideal future Crystal River cruise. Full year voyage collections for each Crystal experience – through 2022 are available now to review and our 2023 Ocean collection will be online in early July of this year with 2023 deployments for River, Yacht and Expedition following in due course.

    With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining the highest health and safety policies at sea. While our fleet is paused, the Crystal team is developing new procedures and policies that will support all public health and regulatory requirements and ensure that our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Details of these new measures and initiatives will be announced soon.

    Please know that our guests’ and crews’ safety is our number one priority and we will resume service only when our expert team as well as global health and government authorities indicate that it is safe to do so.

    We will be communicating these changes to our booked guests and their travel advisors directly. On behalf of everyone at Crystal, we thank our guests for their understanding and patience as we navigate this ever-changing situation, and we look forward to welcoming them on a future voyage.

    *The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on your new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares (River) and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on your new booking.

    Note: If an affected guest is unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. We ask that guests please allow up to 90 days from receipt of their request for refunds to be processed.

    To request a refund, please visit crystalcruises.com/requestrefund to submit the online form.

  • UPDATED Friday, May 22, 2020 10:45am EST

    Crystal continues to closely monitor and evaluate the current COVID-19 situation. Due to temporary closures of European ports, it is with regret that we have made the decision to cancel all July departures for Crystal River Cruises sailings aboard Crystal Bach, Crystal Debussy, Crystal Mahler, and Crystal Ravel.

    We are pleased to provide guests booked on these affected sailings with Credits* equal to 125% of their cruise fare paid, based on fully-paid fare – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 - along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

    We encourage our guests to contact their travel advisor to assist them with rebooking their ideal future Crystal cruise. Full year voyage collections for each Crystal experience – through 2022 are available now to review and our 2023 Ocean collection will be online in early July of this year with 2023 deployments for River, Yacht and Expedition following in due course.

    With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining the highest health and safety policies at sea. While our fleet is paused, the Crystal team is developing new procedures and policies that will support all public health and regulatory requirements and ensure that our guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy. Details of these new measures and initiatives will be announced soon.

    Additionally, the inherent design of Crystal ships maximizes personal and public space, offering plenty of options for those who choose to keep a healthy distance during their voyage. All Crystal ships across the fleet including Ocean, River, Yacht and Expedition offer nearly double the space per person than ships of a similar size, which is among the highest space ratios in the industry and will be further augmented through the new measures we will be implementing. Further, Crystal Endeavor and Crystal’s River ships are all-suite, featuring all-balcony suites and most staterooms on our two Ocean ships feature private verandas for fresh airflow.

    We will be communicating these changes to our booked guests and their travel advisors directly. On behalf of everyone at Crystal, we thank our guests for their understanding and patience as we navigate this ever-changing situation, and we look forward to welcoming them on a future voyage.

    *The 125% Credits option is comprised of two coupons: a 100% Future Cruise Payment (FCP) representing cruise fare paid, and a 25% Future Cruise Credit (FCC) bonus discount. Credit coupons may be used separately or combined on any non-fully paid, future booking. Credits may be used with Crystal’s 2-for-1 Fares and Book Now Savings.

    Future Cruise Payment (FCP) may be applied to multiple future bookings and may be used towards deposit requirement on your new booking.

    Future Cruise Credit (FCC) may be applied to one booking as a savings; is not available to incentive groups, or guests under charter contracts; not combinable with any other savings – including Flex Fares, Best Available Fares and Advance Purchase Savings; non-transferable, non-refundable, and cannot be used in lieu of the deposit requirement on your new booking.

    Note: If an affected guest is unable to redeem their Credits by December 31, 2023, they may request a refund of the original cruise fare paid. We ask that guests please allow up to 90 days from receipt of their request for refunds to be processed.

    To request a refund, please visit crystalcruises.com/requestrefund to submit the online form.