ADVISORY ALERTS

Health Advisory Alert: Crystal's Ocean & Yacht Fleets

  • VIDEO: Crystal's Health Advisory

    Please click below to view Crystal's Health and Safety Precautions and Protocols video.

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  • Crystal Serenity, Crystal Symphony & Crystal Esprit


    UPDATED Friday, March 27, 2020 7:45pm EST 


    Crystal’s utmost priority is the health, safety and security of our guests and crew. Crystal has been monitoring the evolving situation as it relates to the COVID-19 and we continue to work closely with global public health professionals and relevant governments around the world on the latest developments.

    With more than 30 years cruising to the far reaches of the world, the company has a long tradition of implementing and maintaining the highest health and safety policies at sea. We rigorously monitor health conditions on board, and we have a coordinated outbreak response plan that includes extensive outbreak prevention protocols.

    Our onboard medical facilities and medical professionals are available around the clock, 24/7, to provide initial medical care in the event of illness and to help prevent disease transmission

    In addition to our normal stringent and comprehensive health and safety protocols, we have activated additional preventative measures as it relates to COVID-19 so that you may feel prepared and confident in your decision to sail with Crystal.

    Preventive measures that Crystal has adopted across our ocean and yacht fleet include:

    • AMENDED: Denying boarding to all persons (guests and crew) who, have travelled from or transited via airports or seaports in any destination listed by CLIA and by the U.S. Center for Disease Control (CDC);

    • Denying boarding to all persons (guests and crew) who, within 14 days before embarkation, have had close contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who is currently subject to health monitoring for possible exposure to COVID-19;

    • Conducting illness screenings for all persons who have travelled from, visited or transited via airports in any destinations listed on the U.S. CDC “Coronavirus Disease 2019 Information for Travel” page within 14 days before embarkation. Illness screening includes symptom history checks for fever, cough and difficulty breathing in the 14 days before embarkation and taking of temperature.

    • Conducting preboarding screening, including temperature checks for all persons (guests and crew), and denying boarding to any person (guests and crew) who has a confirmed temperature of 100.4 F/38 C or greater;

    • Updated our pre-boarding health questionnaires for both guests and crew to include questions concerning COVID-19;

    • Providing initial medical support as needed to any persons (guests and crew) exhibiting symptoms of suspected COVID-19;

    • Cancelled non-essential day visits to the ships when they are in port;

    • Activated advanced cleaning protocols on board and for all port, land and tour operators to sanitize all terminal areas as well as vehicles transporting our guests.

    Guests should be aware that signs and symptoms of the new respiratory virus begin within 14 days of exposure and include fever (≥38 C/100.4 F) or feverishness, chills, cough, and difficulty breathing.  As with all respiratory illnesses, travelers can reduce the risk of infection by exercising the following routine precautions:   

    • Wash your hands often with soap and water for 20 seconds, and help young children do the same. Where soap and water are not available, use an alcohol-based hand sanitizer;

    • Cover your nose and mouth when you cough or sneeze. If a tissue is not immediately available, cough or sneeze into your upper arm;

    • Avoid touching your eyes, nose and mouth with unwashed hands;

    • Avoid personal contact, such as sharing cups or eating utensils, with sick people.

    Please be aware that due to the rapidly changing situation, local health officials may implement additional checks in port.  

    For frequently asked questions and information regarding COVID-19, please visit the following websites:

    -World Health Organization (WHO)
    -WHO Travel Advice
    -United States Centers for Disease Control and Prevention (U.S. CDC)
    -European Centre for Disease Prevention and Control (ECDC)
    -CLIA Coronavirus FAQs
    -CLIA Public Health and Medical Policy

    We thank you for reading this important information.