ALERT: ADVISORY UPDATE

 

 

UPDATED Friday, February 21, 2020  7pm EST


Update to Crystal's Asia Sailings

As we continue to monitor the evolving situation as it relates to COVID-19, Crystal has made the decision to cancel the remainder of Crystal Symphony’s March and early April sailings that were scheduled to sail from Singapore.

The following sailings have been cancelled:

•March 1, 2020 Singapore roundtrip
•March 1, 2020 Singapore to Ho Chi Minh City, Vietnam
•March 16, 2020 Singapore roundtrip
•March 16, 2020 Singapore to Ho Chi Minh City, Vietnam
•March 31, 2020 Singapore roundtrip 
•March 31, 2020 Singapore to Ho Chi Minh City, Vietnam

All guests on these cancelled sailings will receive a 100% refund of the cruise fare paid along with $500 per person for air consideration. Guests will also receive a Future Cruise Credit of 25% of the base cruise fare paid per segment as a gesture of goodwill. The FCC can be used on any of Crystal’s experiences including Ocean, River, Yacht and Expedition for voyages commencing on or before December 31, 2021. Port charges will be refunded to the original form of payment made.

Please note there is no action required on the guests’ part. We ask your patience as we work through the logistics of the changes to these voyages. FCC's may not be issued until after March 31st and will be available on the guest profile after that time. Guests may book another voyage and secure with a deposit, and the FCC may be applied at a later time. The $500 per person air consideration will be sent as a check in the very near future.

Guests currently on Crystal Symphony’s February 15 cruise will disembark in Singapore as scheduled on March 1.

Additionally, Crystal will be revising Crystal Serenity’s upcoming voyages that call into Singapore. Those changes will be announced on Monday, February 24 as we work through the logistics.


Crystal Symphony’s April 23 Voyage

Crystal Symphony’s April 23, 2020 voyage will now embark guests in Kuala Lumpur (Port Klang), Malaysia on April 24.

We know this disruption to our guests’ planned vacation is disappointing. In recognition of these changes to the itinerary, Crystal will provide guests who choose to sail with a Future Cruise Credit (FCC) of 50% of the base cruise fare paid for the full, original 15-night voyage. The FCC can be used on any of Crystal’s Experiences including Ocean, River, Yacht and Expedition for voyages commencing on or before December 31, 2021.

We understand that guests may want to defer their vacation to a later date. If they choose not to sail, they will receive a 100% FCC of the cruise fare paid that can be used on any of Crystal’s Experiences including Ocean, River, Yacht and Expedition for voyages commencing on or before December 31, 2021. Please note that port charges will be refunded to their original form of payment. For this option, guests must advise Crystal prior to March 20.

Guests who made their air travel arrangements through Crystal and choose to sail, will need to advise Crystal’s air department as soon as possible and no later than March 20 to be rebooked on new flights at this email address AirSupport@crystalcruises.com.

Guests who made independent travel arrangements will need to check with their travel advisors or directly with their airlines and hotels.  Please note that all persons who have traveled from, visited or transited via airports in China, including Hong Kong and Macau, within 14 days before embarkation will be denied boarding as many countries are refusing entry to these persons. Air change fees will be reimbursed up to the amount of $500 per person with corresponding documentation.

Crystal will continue to work with those guests and travel partners who are affected and will communicate directly to them as soon as possible.

Thank you for taking the time to read this important update and we again sincerely appreciate your understanding.

 

 

UPDATED Thursday, February 13, 2020 10:30am EST

HEALTH ADVISORY ALERT
CRYSTAL’S OCEAN AND YACHT FLEET
Crystal Serenity, Crystal Symphony, Crystal Esprit
(For Crystal's River fleet, CLICK HERE for the Health Advisory Update.)

Crystal’s utmost priority is the health, safety and security of our guests and crew. We are closely monitoring the evolving situation as it relates to the novel coronavirus that originated in mainland China. We continue to work closely with public health professionals around the world on the latest developments as this is a rapidly evolving situation.

Preventive measures that Crystal has adopted across our ocean and yacht fleet include:

    •Denying boarding to all persons who have traveled from, visited or transited via airports in China, including Hong Kong and Macau, within 14 days before embarkation as many countries are refusing entry to these persons;

    •Denying boarding to all persons who, within 14 days before embarkation, have had close contact with, or helped care for, anyone suspected or diagnosed as having coronavirus, or who is currently subject to health monitoring for possible exposure to novel coronavirus;

    •Conducting preboarding screening, including temperature checks, necessary to effectuate prevention measures and denying boarding to any person who has a confirmed temperature of 100.4 F/38 C or greater;

    •Providing initial medical support as needed to any persons exhibiting symptoms of suspected novel coronavirus;

    •Updated our pre-boarding health questionnaire to include questions concerning coronavirus;

    •Cancelled non-essential day visits to the ships when they are in port;

    •Activated advanced cleaning protocols for all port, land and tour operators to sanitize all terminal areas as well as vehicles transporting our guests.

Additionally, there are more stringent restrictions for China passport holders in various countries including:

    •BURMA: No arrival visas for China passports;  

    •INDIA: No arrival visas for China passports;  

    •INDONESIA: No entry permitted to China passport holders;  

    •JAPAN: No entry permitted for China passports issued in Hubei and Zhejiang provinces;

    •MALAYSIA: No entry permitted for China passports issued in Hubei, Zhejiang or Jiangsu provinces;

    •SINGAPORE: No entry permitted for China passport holders;

    •SRI LANKA: No arrival visas for China passport holders;

    •VIETNAM: No entry permitted for China passport holders.

For voyages where there are ports with passport restrictions as outlined above, Crystal will provide a 100% Future Cruise Credit of the cruise fare paid for those guests who are unable to sail.

Signs and symptoms of the new respiratory virus begin within 14 days of exposure and include fever (≥38 C/100.4 F) or feverishness, chills, cough, and difficulty breathing.  As with all respiratory illnesses, travelers can reduce the risk of infection by exercising the following routine precautions:   

    •Wash your hands often with soap and water for 20 seconds, and help young children do the same. Where soap and water are not available, use an alcohol-based hand sanitizer;

    •Cover your nose and mouth when you cough or sneeze. If a tissue is not immediately available, cough or sneeze into your upper arm;

    •Avoid touching your eyes, nose and mouth with unwashed hands;

    •Avoid personal contact, such as sharing cups or eating utensils, with sick people.

Please be aware that due to the rapidly changing situation, travelers may have to undergo additional health screenings by local health officials before disembarkation at any of the ports our ships visit.

The latest information relating to the coronavirus can be found on the Center for Disease Control’s website: https://www.cdc.gov/coronavirus/about/index.html.

We thank you for reading this important information.

 

 

HEALTH ADVISORY ALERT
CRYSTAL RIVER CRUISES' FLEET
Crystal Bach, Crystal Debussy, Crystal Mahler, Crystal Ravel

Crystal’s utmost priority is the health, safety and security of our guests and crew. We are closely monitoring the evolving situation as it relates to the novel coronavirus that originated in mainland China. We continue to work closely with public health professionals around the world on the latest developments as this is a rapidly evolving situation.

Preventive measures that we have adopted across our river fleet include:

•Denying boarding to all persons who have traveled from, visited or transited via airports in China, including Hong Kong and Macau, within 14 days before embarkation as many countries are refusing entry to these persons;

•Denying boarding to all persons who, within 14 days before embarkation, have had close contact with, or helped care for, anyone suspected or diagnosed as having coronavirus, or who is currently subject to health monitoring for possible exposure to novel coronavirus;

•Updated our pre-boarding health questionnaire to include questions concerning coronavirus;

•Cancelled non-essential day visits to the ships when they are in port;

•Activated advanced cleaning protocols for all vehicles transporting our guests.

Signs and symptoms of the new respiratory virus begin within 14 days of exposure and include fever (≥38 C/100.4 F) or feverishness, chills, cough, and difficulty breathing.  As with all respiratory illnesses, travelers can reduce the risk of infection by exercising the following routine precautions:   

•Wash your hands often with soap and water for 20 seconds, and help young children do the same. Where soap and water are not available, use an alcohol-based hand sanitizer;

•Cover your nose and mouth when you cough or sneeze. If a tissue is not immediately available, cough or sneeze into your upper arm;

•Avoid touching your eyes, nose and mouth with unwashed hands;

•Avoid personal contact, such as sharing cups or eating utensils, with sick people.

Please be aware that due to the rapidly changing situation, travelers may have to undergo additional health screenings by local health officials before disembarkation at any of the ports our ships visit.

The latest information relating to the coronavirus can be found on the Center for Disease Control’s website: https://www.cdc.gov/coronavirus/about/index.html.

We thank you for reading this important information.