Crystal Clean+ |Confidence anchored by care.

Crystal Clean+® 6.2
January 10, 2022 

Updated COVID-19 measures introduced on Crystal Serenity & Crystal Symphony.

Crystal understands that relationships are built on trust. With your continued trust in mind, we have applied our exacting attention to detail across all of our new safety measures. So while our touch may remain (intentionally) unseen, we deliver nothing less than total transparency in all matters regarding your health and wellness. 

For Crystal guests awaiting their voyage departure, your Vacation Guide Is Here.

We have developed a dedicated Vacation Guide on select itineraries where health and safety guidelines and protocols, on board or ashore, may be more enhanced and/or specific as required by the destination's local policies. Please click the button below for the Vacation Guide for your upcoming Crystal voyage.  Vacation Guide - Crystal Serenity   Vacation Guide - Crystal Symphony

New to Crystal? Or, returning to your Family at Sea? Welcome home. 

With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining exceptional standards for health and safety at sea. The Crystal Clean+ program evolves these standards to meet the unique challenges posed by Covid-19. The company is tackling these challenges with science and innovation, and in accordance with the latest data and recommendations by health experts. 

Return to Crystal 6.2

The protocols outlined here are the latest updated measures to Crystal Clean+ – version 6.2. Every protocol will be continually evaluated and updated as new information becomes available. Crystal is committed to full compliance with all local and global applicable health and government authorities and, as such, will update Crystal Clean+ protocols as appropriate. 

Crystal has extended its vaccine policy through 2022. For more information please view here: Vaccine FAQs

Please note, large public gatherings may increase the risk of COVID-19. Due to evolving health and safety protocols, certain onboard and Crystal Destination Experiences programs, offerings and features, may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice. Crystal’s website, crystalcruises.com (including all international versions ".co.uk", ".com.au" and ".ae"), and advertising may not reflect accurately the onboard experience as some programs and features may be temporarily suspended due to evolving health and safety protocols.
 
Boarding Pass

Pre-Boarding

A Declaration of Safety

Your promise to us is your Declaration of Safety via Crystal’s secure, online portal, Priority Check-In and Planning Center (PCPC). When you sign your Declaration of Safety, you're giving us a true picture of your health and telling Crystal exactly what you need to travel in confidence and safety.


  •  As a part of our Crystal Clean+ protocols we require that all guests complete an acknowledgment form of protocol measures prior to sailing. This is their promise to Crystal and everyone on board that to the best of their knowledge they are fit to travel. If any guest is experiencing flu-like symptoms prior to their cruise we ask them to please not travel for their own safety as well as the safety of those around them.
  • Guests 12 years and over are required to be fully inoculated with a COVID-19 vaccine (both doses if recommended by manufacturer) at least 14 days prior to travel. Fully vaccinated children from 5 to 11 years old will be accepted for travel without restrictions.

Mixed Vaccines: Crystal will accept mixed vaccines* under the following conditions only:

• The two vaccines are fully approved or authorized for emergency use by the U.S. Food and Drug Administration (FDA) or the World Health Organization (WHO);

• There must be a minimum of 28 days between doses; and

• The final dose must be completed at least 14 days before sailing.

*Please note that mixed vaccines may not be accepted at all ports of call. Guests who are vaccinated with a mixed vaccination series may not be allowed to go ashore.

  • Crystal will accept a limited number of children who are not vaccinated. Bookings that include unvaccinated children will be initially waitlisted, and those bookings will be reviewed weekly. Waitlisted bookings will be confirmed as soon as possible. 

Important Note: When accompanying unvaccinated children, who are 11 years and younger, from their staterooms/suites to explore other areas of the ship, all vaccinated guests (parent and/or legal guardian) will be required to adhere to Unvaccinated Guest protocols including but not limited to restricted access to select areas on board the ship, dining in a designated area and will not be able to disembark the ship in certain ports and, when available, only as part of a Crystal organized shore excursion. These and other Unvaccinated Guest protocols and/or restrictions will not apply when vaccinated guests are enjoying the ship’s onboard activities and/or shared public spaces on their own, without unvaccinated minors. Kindly note that Crystal’s Junior Activities programming (for minors/children who are 17 years and under) and in-suite babysitting services will be temporarily suspended until further notice. Please see complete details on protocols for unvaccinated guests here

  • For voyages departing between now and until March 31, 2022, Crystal will continue to accept a limited number of unvaccinated children under 12 years which are subject to capacity control. Unvaccinated children must show results of a negative PCR test no earlier than three days prior to embarkation, test negative at boarding and will be subject to certain restrictions onboard and onshore as outlined here.   
  • For voyages departing April 1, 2022 and onward, all children 5 years and over will be required to be fully inoculated with a COVID-19 vaccine (both doses if recommended by manufacturer) at least 14 days prior to travel.
  • Any guest in a travel party who is unable to meet the vaccine requirement will be denied boarding. 
  • Countries visited are continually updating their policies for cruise ship visitors and these policies may change without notice for any port included on the itinerary. Some countries may only permit guests ashore if they are participating in a Crystal-organized shore excursion. Crystal will continue to monitor requirements and will note, in the applicable voyage Vacation Guide, ports that require guests go ashore only on Crystal-organized shore excursions.  
  • Vaccine Frequently Asked Questions (FAQs) have been updated to reflect the information above.
  • Verified documentation and/or evidence of vaccination - such as the U.S. Centers for Disease Control and Prevention’s (CDC) COVID-19 Vaccination Record Card - will be required at the time of boarding and failure to provide this documentation will result in denial of boarding. Guests will need to complete an online form acknowledging that they understand that verified proof of the required vaccine will be mandatory at the time of boarding before cruise tickets will be issued. Please visit our Advisory Alerts page for more information on the COVID-19 vaccine requirements. 
  • Guests will need to complete a “Declaration of Safety” online form acknowledging that they understand that verified proof of the required vaccine will be mandatory at the time of boarding before cruise tickets will be issued. Please visit our Advisory Alerts page for more information on the COVID-19 vaccine requirements including  Frequently Asked Questions (FAQs).
  • Crystal no longer requires a pre-departure PCR test for vaccinated guests. However, guests should review countries’ websites being visited at least 10 to 14 days prior to departure for further details on their health and safety protocols, including testing requirements.  
  • Guests will complete a health questionnaire at embarkation only.
  • Many countries, territories and certain states are requiring minimum medical and transportation insurance coverage prior to entry. Travelers should check their destinations to see if they are required to provide proof or purchase specific insurance. If travelers are denied entry to any destinations due to the wrong coverage, they will not receive a refund, and may also be responsible for all costs incurred. Travel insurance that covers cruise fares and associated costs in cases of denied boarding due to positive COVID-19 tests prior to embarkation and/or at the cruise terminal, as well as COVID-19 related costs for potential emergency medical evacuation and services that may arise during the voyage is highly recommended. Guests will be required to complete a form of acknowledgement of this recommendation as part of the pre-cruise documentation process, as required by Crystal’s ticket contract. 
  • Crystal guests have the opportunity to be vaccinated prior to their cruise, and as such our normal cancellation policies apply. We encourage our guests to work closely with their travel advisor to adjust their vacation plans if necessary and as always, we highly recommend that guests purchase travel insurance from the provider of their choice prior to cruise departure. If at the time of sailing, individual countries within the itinerary require testing, Crystal will facilitate for our guests onboard at an additional cost. Refunds will not be issued for guests who develop flu-like symptoms prior to their departure. Crystal strongly recommends that guests purchase travel insurance that covers cruise fare and associated costs in cases of denied boarding due to positive COVID-19 tests prior to embarkation and/or at the cruise terminal, as well as COVID-19 related costs for potential emergency medical evacuation and services that may arise during the voyage.  Many countries, territories and certain states are requiring minimum medical and transportation insurance coverage prior to entry. Travelers should check their destinations to see if they are required to provide proof or purchase specific insurance. If travelers are denied entry to any destinations due to the wrong coverage, they will not receive a refund, and may also be responsible for all costs incurred.
  • Guests’ travel and contact information will now be mandatory in Crystal’s Priority Check-In & Planning Center (PCPC) before cruise documents will be issued
  • Guests will check in online and receive assigned staggered arrival times to minimize congestion; arrival times will be printed on travel documents
Ship steering wheel

Embarkation & Disembarkation

Vigilance Aboard & Ashore

Every single guest will have their temperature checked both prior to boarding ship or venturing ashore. We will disinfect all luggage offshore prior to boarding. We always comply with all local health authority regulations for safe embarkation and disembarkation screening.


  • NEW as of 12/27/2021: Guests will undergo a COVID-19 test the day of embarkation and must test negative prior to boarding the ship. There is no cost for the embarkation test for guests. Guests testing positive will not be able to board the ship and will be responsible for applicable costs related to denial of boarding. Traveling companions in the same household of guests testing positive – this may include multiple staterooms – will also be denied boarding. Close contacts who test negative will be assessed by medical personnel at embarkation and may be denied boarding.

    - While it is not required, Crystal highly recommends that its guests receive a COVID-19 booster vaccine at least seven days before travel. Guests are also strongly recommended to purchase travel insurance from the provider of their choice prior to cruise departure.

  • Embarkation will not begin until all guest staterooms, suites and public areas have been disinfected.
  • Disembarkation & Return To or Through the United States: Crystal is able to help facilitate and assist guests to meet antigen test requirement to have a negative COVID-19 test result no earlier than 1 day prior to their air travel back to or through the U.S., a US$65 per person, per test charge will be added to the guest’s folio. For non-U.S. bound guests who are traveling back to their home country where PCR testing is required prior to re-entry, availability of PCR testing may be limited, may vary by ship and guests will be responsible for cost of the test, which may be reimbursable by insurance. Other restrictions may apply.

PCR Testing On Board: If a guest requires a PCR test to fly back to their home country, a US$125 per person, per test charge will be added to the guest’s folio. Certified members of the Crystal medical staff on board the ship will administer the test to those guests and provide the results for their travels home. Please be sure to let Guest Services know upon embarkation of the need for a PCR debarkation test. Testing will be administered on first come, first served basis and availability of testing kits may be limited.

  • Guests will undergo two temperature checks – one before entering the terminal and one at check-in both via a contact-free fever screening system
  • Guests will complete a health questionnaire at the terminal
  • Guests who show signs of illness will be seen by the medical staff and may be denied boarding
  • Luggage will be disinfected before it is brought aboard
  • Booked guests will not be able to bring visitors aboard the ship. 
  • Additional measures and precautions may be required depending on ports of embarkation/disembarkation
Two silhouettes showing distance

Capacity Control & Social Distancing

In Space We Trust

The Crystal experience affords each guest an abundance of personal space that is unrivalled in cruising. Crystal ships are designed to offer nearly double the space per guest of similar-sized ships. But Crystal Clean+ goes even further by mandating even fewer guests per square foot.

 

  • We will not impose extreme or mandatory social distancing, and guests may dine and join others as they wish
  • Unvaccinated guests will be required to exercise 6 feet of social distancing from those outside their own travel group.
  • When accompanying unvaccinated children, who are 11 years and younger, from their staterooms/suites to explore other areas of the ship, all vaccinated guests (parent and/or legal guardian) will be required to adhere to Unvaccinated Guest Protocols.
  • We will space guests considerately in lounges, restaurants, theater and casino
  • Crystal’s Ambassador Host dance program will be temporarily suspended until further notice
  • Crystal’s Junior Activities programming and in-suite babysitting services will be temporarily suspended until further notice
  • Lifeboat drill procedures will be changed to accommodate social distancing
Clean accommodations

Guest Accommodations

Purified To Perfection

Every suite and stateroom including all bathrooms, closets, and cabinets undergoes frequent disinfection with products that are listed on the EPA List N and meet the criteria for use against COVID-19. These efforts are supplemented by electrostatic fogging with medical-grade anti-viral and anti-microbial oxidants.

  • Housekeeping staff will not disinfect (including fogging) or regularly clean guest accommodations while guests are present
  • Prior to guest arrival, staterooms and suites will be thoroughly cleaned and disinfected with medical-grade oxidative chemical agents
  • Products used are listed on the EPA List N and meet the criteria for use against COVID-19, norovirus and other infectious diseases
  • Frequent disinfection of all guest accommodations utilizing medical-grade disinfectants 
  • Electrostatic foggers will be used as an additional tool for disinfection
  • Guest corridors will be disinfected regularly
  • Timely removal of food items from suites and staterooms to prevent spoilage and cultivation of microorganisms and bacteria
  • Timely housekeeping turnover; bedsheets and linens professionally cleaned and disinfected at high temperatures
  • Injection of diluted cleaning solution into drains to avoid clogged pipes and to prevent bacterial growth
  • Reduction of paper products in suites and staterooms
Clean elevator

Social Spaces

High-frequency Purification

Crystal Clean+ mandates virtually every inch of every restaurant, lounge, gym, casino, restroom, corridor, nightclub and theater be disinfected with medical-grade cleaning agents and scrubbed to spotless perfection.

  • Onboard social spaces will be disinfected with increased frequency including all public bathrooms, corridors, stairwells and elevators, restaurants, bars, lounges, entertainment and enrichment venues, retail spaces, children’s facilities, fitness center and equipment and spa. 
  • Touchpoints such as handrails, elevator buttons, table-tops, door handles etc. will be disinfected with increased frequency during peak hours
  • Public areas will be deep cleaned and meticulously disinfected with medical-grade cleaning agents during overnight hours
  • Electrostatic foggers will be used as an additional tool for disinfection
  • Additional hand sanitizing stations using alcohol-based sanitizer will be placed strategically throughout the ship
Ventilation

Fresh-Air Ventilation Systems

Fresh-Air

Crystal's ocean fleet features 100% fresh, non-recirculated air in every single guest suite, stateroom and social space. A cluster of guest staterooms and an adjacent corridor are set aside for isolation in the event of illness with a separate ventilation system.

  • All air filters and cooling coils are frequently checked and maintained to ensure the highest standard of air quality possible
  • A cluster of guest staterooms and an adjacent corridor are set aside for isolation in the event of illness; the ventilation of these staterooms has been arranged so there is no ventilation connection between the staterooms and/or the corridor; separate ducting leads the air directly to an appropriate exhaust duct
Face mask

Masks & Face Coverings

Responsive Mask Policy

To best safeguard the health of the entire Crystal family, we will keep our mask policy nimble. We will constantly be reassessing mask policies in light of evolving best practices recommended by epidemiologists as well as compliance with the policies of local governments.


  • NEW as of 12/27/2021: The health and safety of our guests and crew is our utmost priority. With the ongoing impact of the Omicron variant throughout the world, and out of an abundance of caution, we are now requiring masks be worn in all indoor public areas, except when eating or drinking or when in staterooms, until further notice.

- Masks are recommended but will not be required when outdoors or in the fitness areas. Indoor fitness classes will be paused for the time being

- Crystal and its guests will adhere to local regulations when visiting ports of call. These heightened and enhanced measures were developed with the latest data from health experts to meet the unique challenges posed by COVID-19 and are continually evaluated as new information becomes available. 

  • Unvaccinated guests will be required to wear a mask in all public areas except when eating and/or drinking. Unvaccinated guests will also be required to wear a specific identification bracelet at all times outside of the guest’s stateroom or suite.Please review specific protocols for unvaccinated guests here
  • Crystal and its guests will comply with all local health authority regulations, which may require masks ashore
  • All crew will be vaccinated, however they will wear masks in all public areas until further notice
  • Crystal will provide masks to guests
     

Thermometer

Crewmember Standards & Practices

Regular Health Monitoring

Under Crystal Clean+ our officers and crew are temperature-tested frequently, tested for COVID-19 and monitored for even the most minor symptoms. Crystal Clean+ will ensure that our crew members remain healthy and at their best to deliver the very best experiences for our guests.

  • Crew members will be fully inoculated with a COVID-19 vaccine (both doses if recommended by manufacturer); this is a requirement of employment at least 14 days prior to service.
  • All crew will be tested for COVID-19 prior to leaving their home location to join the ship and must receive a negative result; they also will take a COVID-19 test at embarkation, quarantine for three days upon arrival, and take a test at the end of that three-day period and receive a negative result, before beginning their duties
  • Crew will be tested periodically during their rotations 
  • Crew to undergo frequent temperature checks and regular health monitoring
  • Crew to wear masks and other necessary PPE when interacting with guests.
  • Designated crew may also wear protective garments and eye protection, if required
  • Medical Center Isolation Area staff will be required to wear adequate personal protection (face mask, eye protection, disposable gloves and disposable outer garment)
  • Crew to follow proper hand washing practices
  • Crew transfer between ships will be minimized
  • Crew are prohibited from personal contact with guests such as hand shaking, hugging or kissing
  • Crew are trained on health and safety preventive measures

 

Place setting

Food & Beverage

Contactless Dining

Crystal's peerless drinking and dining are still what they have always been—simply extraordinary. What will be different is the service, redesigned to preserve the elegance while minimizing person-to-person contact. We call this new experience "Contactless Dining."


  • Dedicated tables for solo travelers wishing to dine with other guests will be available, set with physical distancing considerations
  • On Crystal Serenity and Crystal Symphony, certain public rooms will not be available to unvaccinated guests including Umi Uma, Prego, Churrascaria, Marketplace, Avenue Saloon, Pulse Nightclub, Stardust Supper Club, Silk Bar, Connoisseur Club, Crystal Life Spa and Crystal Life Fitness. Unvaccinated guests will dine in an assigned (socially distanced) dining area. Please review specific protocols for unvaccinated guests here
  • Guests will undergo touchless temperature checks prior to entering highly frequented public areas such as restaurants, lounges and entertainment venues
  • Open seating will continue with social distancing considerations
  • Guest seating will ensure ample spacing
  • Disposable cutlery will be provided, upon request
  • Contact-free dining service will be implemented in all onboard venues
  • Self-service options will be eliminated in the Marketplace, Bistro and other venues
  • 24-hour room service is always an option
  • Increased hand washing and use of hand sanitizing stations will be required
  • All restaurants, bars and galleys will be disinfected with increased frequency
  • Stringent procurement guidelines will be enforced
     
Luggage

Shoreside Partners & Excursions

Allies Ashore

Crystal partners with our allies ashore to make certain the Crystal Clean+ protocol protects you when you leave the ship to explore. 

  • Countries visited are continually updating their policies for cruise ship visitors and these policies may change without notice for any port included on the itinerary. Some countries may only permit guests ashore if they are participating in a Crystal-organized shore excursion. Crystal will continue to monitor requirements and will note, in the applicable voyage Vacation Guide, ports that require guests go ashore only on Crystal-organized shore excursions.  
  • Shuttles into town will be provided when in port where available.
  • Crystal guests will be expected to follow all of the destination’s local guidelines pertaining to masks, social distancing and other precautions including frequent handwashing. Crystal guests should visit destination websites for further details on their health and safety protocols. 
  • Guests will be provided individual Personal Protection Equipment (PPE) kits for use while on tour
  • Tour coaches and tenders will be disinfected to meet Crystal Clean+ standards
  • Crystal will partner with local destinations and tour operators to ensure our industry-leading health and sanitation protocols extend to the shoreside experience 
  • Excursion group sizes will be reduced to help allow for proper social distancing
  • Crystal will monitor port regulations and adjust requirements and schedules as needed to maintain guests' health and wellbeing
  • Crystal will only visit safe, open ports of call; this may cause changes to the itinerary. Keeping our guests up-to-date with the latest confirmed changes impacting their itineraries is a top priority
  • Additional health screenings many be required by local health officials before disembarkation in certain ports
    Medical Cross

    Medical Center

    Care Everywhere

    Each ship's state-of-the-art medical center has been further reinforced. Every Crystal ship in the fleet has a dedicated medical team aboard and available 24/7. All Crystal guests and crew will receive a wearable device that allows rapid contact tracing. Crystal is exploring partnerships with local medical authorities in every port to ensure quality medical facilities (and critical local networks and relationships) will be in place for guests requiring medical attention ashore. Ventilators and new virus testing equipment are now standard.

    • In the event that we detect a case on board, the person will be diagnosed and treated appropriately. Depending on the diagnosis, they and their traveling party may be isolated or evacuated. Our new contact tracking system will be utilized to track exposure if needed. We are exploring partnerships with local medical authorities in every port to ensure quality medical facilities and quarantine locations will be in place for guests requiring medical attention ashore. These plans will be in place before the ship sails.  So-called breakthrough cases, in which people get affected after vaccination, are expected according to a CDC study published in June;  visit https://www.cdc.gov/coronavirus/2019-ncov/vaccines/effectiveness/why-measure-effectiveness/breakthrough-cases.html
    • During embarkation all Crystal guests and crew will receive a wearable device to facilitate contact tracing, in the unlikely event of close contact to a laboratory confirmed or probable COVID-19 positive individual
    • The Center for Disease Control’s guidelines currently defines close contact as being within 6 feet of an infected individual for a total of 15 min or more over a 24-hour period.
    • The medical team comprises a doctor and three nurses aboard each ship, available around the clock
    • Crystal's Medical Centers are well equipped with ventilators, new virus-testing equipment, X-Ray machines, extensive first aid tools and common prescription and over-the-counter medications
    • Medical Centers will be equipped to perform Polymerase Chain Reaction (PCR) Point of Care testing
    • A limited number of guest staterooms and an adjacent corridor are set aside for isolation in the event of illness. The ventilation of these staterooms has been arranged so there is no ventilation connection between the staterooms and/or the corridor; separate ducting leads the air directly to an appropriate exhaust. The number of guests allowed to quarantine on board the ship is dictated by the following: local requirements, the number of staterooms that have been set aside for quarantine, and the health status of the individual. Isolation rooms are a cluster of staterooms and an adjacent corridor on Deck 5 that are set aside in the event of illness. The ventilation of these staterooms has been arranged so there is no ventilation connection between the staterooms and/or the corridor; separate ducting leads the air directly to an appropriate exhaust duct.
    • Contaminated items and medical waste will be properly sealed and disposed of according to health and safety guidelines
    • Medical equipment and waste bins cleaned, disinfected and washed with medical-grade disinfectant
    Medical Cap

    Public Health Officer

    Vessel Sanitation-trained

    A certified Public Health Officer oversees implementation of the stringent Crystal Clean+ outbreak prevention and mitigation protocol. Working in lock sync with relevant health authorities, each Crystal ship’s PH Officer works to make sure daily cleanings are up to Crystal Clean+ standards and supports onboard medical teams.

    • Trained in the CDC's and the other local health authority's Vessel Sanitation Programs
    • Oversees outbreak mitigation and cleaning protocols
    • Closely coordinates with medical teams
    • Ensures that daily cleaning protocols are in accordance with CDC guidelines
    Checklist

    Shared Responsibility

    Our Pact For Safety

    With Return to Crystal 6.2, safety is, of course, a two-way street and as we journey on together, we do ask all our guests to commit to common-sense precautions including not traveling when sick. The best practices information and recommendations regarding preventative measures and guidelines from public health experts in regard to COVID-19 will be displayed throughout the ships, including signage in public areas, in the Welcome Onboard edition of Reflections and on TVs in guest staterooms and suites.  Guests must comply with all Crystal Clean+ protocols and guidelines. Common sense precautions that we can all practice include:

    • Wash your hands often with soap and water for at least 20 seconds, and help young children do the same. Where soap and water are not available, use alcohol-based hand sanitizer 
    • Cover your nose and mouth when you cough or sneeze. If a tissue is not immediately available, cough or sneeze into your upper arm 
    • Avoid touching your eyes, nose and mouth with your hands 
    • Avoid personal contact, such as handshaking, sharing cups or eating utensils  

    Being worthy of your confidence is both our honor and our duty; we thank you for your highest compliment: your trust.

    We cannot wait to sail forward together once more.

    When you’re ready we’ll be here.