Crystal Clean+ |Confidence anchored by care.

Crystal Clean+® 3.0
September 24, 2020

Updated measures introduced on Crystal Serenity & Crystal Symphony.

Crystal understands that relationships are built on trust. With your continued trust in mind, we have applied our exacting attention to detail across all of our new safety measures. So while our touch may remain (intentionally) unseen, we deliver nothing less than total transparency in all matters regarding your health and wellness.

With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining exceptional standards for health and safety at sea. The Crystal Clean+ program evolves these standards to meet the unique challenges posed by Covid-19. The company is tackling these challenges with science and innovation, and in accordance with the latest data and recommendations by health experts.

Return to Crystal 3.0
The protocols outlined here are the latest, updated measures in Crystal Clean+ – version 3.0. With an eye towards a resumption of service, every protocol will be continually evaluated and will be updated as new information becomes available. Crystal is committed to full compliance with the Centers for Disease Control (CDC), Cruise Line International Association (CLIA) and global health measures when we sail and, as such, will update Crystal Clean+ protocols according to their recommendations. Crystal ships will return to sailing only when our expert team, as well as global health and government authorities, indicate that it is safe to do so. 

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Boarding Pass

Pre-Boarding

A Declaration of Safety

Your promise to us is your Declaration of Safety via Crystal’s secure, online portal, Priority Check-In and Planning Center (PCPC). When you sign your Declaration of Safety, you're giving us a true picture of your health and telling Crystal exactly what you need to travel in confidence and safety.

  • New: Guests will be required to purchase travel insurance (via Crystal or third party)
  • New: Guests will be required to complete a COVID-19 test prior to departure to cruise
  • New: Guests to complete an online signature form acknowledging that a mandatory COVID-19 test with negative results will be required prior to their departure to their cruise; a printed copy of the negative result must be presented at check-in and failure to comply will result in denial of boarding
  • New: Guests’ travel and contact information will now be mandatory in Crystal’s Priority Check-In & Planning Center (PCPC) before cruise documents will be issued
  • Updated: Guests will check in online and complete a health questionnaire 48 hours prior to their cruise departure
  • Updated: Guests will receive assigned staggered arrival times to minimize congestion; arrival times will be printed on travel documents
Ship steering wheel

Embarkation & Disembarkation

Vigilance Aboard & Ashore

Every single guest will have their temperature checked both prior to boarding ship or venturing ashore. We will disinfect all luggage offshore prior to boarding. We always comply with all local health authority regulations for safe embarkation and disembarkation screening.

  • New: Guests will undergo a COVID-19 test at the terminal and must test negative prior to boarding the ship
  • New: Embarkation will not begin until all guest staterooms, suites and public areas have been disinfected
  • Guests will undergo two temperature checks – one before entering the terminal and one at check-in both via a contact-free fever screening system 
  • Guests will complete a second health questionnaire at the terminal
  • Guests who show signs of illness will be seen by the medical staff and may be denied boarding
  • Luggage will be disinfected before it is brought aboard
  • Additional measures and precautions may be required depending on ports of embarkation/disembarkation
Two silhouettes showing distance

Capacity Control & Social Distancing

In Space We Trust

The Crystal experience affords each guest an abundance of personal space that is unrivalled in cruising. Crystal ships are designed to offer nearly double the space per guest of similar-sized ships. But Crystal Clean+ goes even further by mandating even fewer guests per square foot.

  • New: Crystal’s Ambassador Host dance program will be suspended until further notice
  • New: Crystal’s Junior Activities programming and in-suite babysitting services will be suspended until further notice
  • New: Lifeboat drill procedures will be changed to accommodate social distancing
  • Updated: Social distancing of at least six feet (two meters) of those outside of one’s travel party will be required; this includes dance partners 
  • Reduced capacity when ships resume service
  • Reduced capacity in elevators, restaurants, entertainment, fitness center, pool deck, casino, retail spaces, bars and lounges 
Clean accommodations

Guest Accommodations

Purified To Perfection

Every suite and stateroom including all bathrooms, closets, and cabinets undergoes frequent disinfection with products that are listed on the EPA List N and meet the criteria for use against COVID-19. These efforts are supplemented by electrostatic fogging with medical-grade disinfectants. antiThese efforts are supplemented by electrostatic fogging with medical-grade anti-viral and anti-microbial oxidants.

  • New: Housekeeping staff will not disinfect (including fogging) or regularly clean guest accommodations while guests are present
  • New: Guests will be provided individual Personal Protection Equipment (PPE) kits in their staterooms and suites
  • Prior to guest arrival, staterooms and suites will be thoroughly cleaned and disinfected with medical-grade oxidative chemical agents
  • Products used are listed on the EPA List N and meet the criteria for use against COVID-19, norovirus and other infectious diseases
  • Frequent disinfection of all guest accommodations utilizing medical-grade disinfectants 
  • Electrostatic foggers will be used as an additional tool for disinfection
  • Guest corridors will be disinfected regularly
  • Timely removal of food items from suites and staterooms to prevent spoilage and cultivation of microorganisms and bacteria
  • Timely housekeeping turnover; bedsheets and linens professionally cleaned and disinfected at high temperatures
  • Injection of diluted cleaning solution into drains to avoid clogged pipes and to prevent bacterial growth
  • Reduction of paper products in suites and staterooms
Clean elevator

Social Spaces

High-frequency Purification

Crystal Clean+ mandates virtually every inch of every restaurant, lounge, gym, casino, restroom, corridor, nightclub and theater be disinfected with medical-grade cleaning agents and scrubbed to spotless perfection.

  • Touchpoints such as handrails, elevator buttons, table-tops, door handles etc. will be disinfected with increased frequency during peak hours
  • Public areas will be deep cleaned and meticulously disinfected with medical-grade cleaning agents during overnight hours
  • Electrostatic foggers will be used as an additional tool for disinfection
  • Additional hand sanitizing stations using alcohol-based sanitizer will be placed strategically throughout the ship
Ventilation

Fresh-Air Ventilation Systems

Fresh-Air

Crystal's ocean fleet features 100% fresh, non-recirculated air in every single guest suite, stateroom and social space. A cluster of guest staterooms and an adjacent corridor are set aside for isolation in the event of illness with a separate ventilation system.

  • All air filters and cooling coils are frequently checked and maintained to ensure the highest standard of air quality possible
  • A cluster of guest staterooms and an adjacent corridor are set aside for isolation in the event of illness; the ventilation of these staterooms has been arranged so there is no ventilation connection between the staterooms and/or the corridor; separate ducting leads the air directly to an appropriate exhaust duct
Face mask

Masks & Face Coverings

Responsive Mask Policy

To best safeguard the health of the entire Crystal family, we will keep our mask policy nimble. We will constantly be reassessing mask policies in light of evolving best practices recommended by epidemiologists as well as compliance with the policies of local governments.

  • New: Guests will be required to wear masks during Crystal’s organized airport and hotel transfers
  • Crystal will provide masks to guests and crew
  • Masks will be required in venues and instances where proper distancing is not possible, including show lounges, casino, fitness center, elevators, ship tenders, shoreside terminals and tour dispatch areas
  • Crystal will comply with all local health authorities, which may require masks ashore
Thermometer

Crewmember Standards & Practices

Regular Health Monitoring

Under Crystal Clean+ our officers and crew are temperature-tested frequently, tested for COVID-19 and monitored for even the most minor symptoms. Crystal Clean+ will ensure that our crew members remain healthy and at their best to deliver the very best experiences for our guests.

  • New: All crew will be tested for COVID-19 prior to leaving their home location to join the ship and must receive a negative result; they also will take a COVID-19 test at embarkation, quarantine for seven days upon arrival, and take a test at the end of that seven-day period and receive a negative result, before beginning their duties
  • New: Crew will be tested periodically during their rotations 
  • Crew will undergo frequent temperature checks and regular health monitoring
  • When interacting with guests, crew may wear face shields, masks and any necessary Personal Protective Equipment (PPE)
  • Designated crew may also wear protective garments and eye protection, if required
  • Medical Center Isolation Area staff will be required to wear adequate personal protection (face mask, eye protection, disposable gloves and disposable outer garment)
  • Crew to follow proper hand washing practices
  • Crew transfer between ships will be minimized
  • Crew are prohibited from personal contact with guests such as hand shaking, hugging or kissing
  • Crew are trained on health and safety preventive measures
Place setting

Food & Beverage

Contactless Dining

Crystal's peerless drinking and dining are still what they have always been—simply extraordinary. What will be different is the service, redesigned to preserve the elegance while minimizing person-to-person contact. We call this new experience "Contactless Dining."

  • New: Guests will undergo touchless temperature checks prior to entering highly frequented public areas such as restaurants, lounges and entertainment venues
  • Open seating will continue with social distancing considerations
  • Guest seating will ensure ample spacing
  • Disposable cutlery will be provided, upon request
  • Contact-free dining service will be implemented in all onboard venues
  • Self-service options will be eliminated in the Marketplace, Bistro and other venues
  • 24-hour room service is always an option
  • Increased hand washing and use of hand sanitizing stations will be required
  • All restaurants, bars and galleys will be disinfected throughout the day
  • Stringent procurement guidelines will be enforced
Luggage

Shoreside Partners & Excursions

Allies Ashore

Crystal partners with our allies ashore to make certain the Crystal Clean+ protocol protects you when you leave the ship to explore. 

  • New: Guests will only be permitted to disembark the ship in port if participating in Crystal’s shoreside activities or excursions to ensure consistent health protocols; guests who do not comply will not be permitted to re-board the ship
  • New: As time ashore is strictly limited to Crystal shore excursions, shuttle buses into town will not be provided when in port
  • New: Guests will be provided individual Personal Protection Equipment (PPE) kits for use while on tour
  • Tour coaches and tenders will be disinfected to meet Crystal Clean+ standards
  • Crystal will partner with local destinations and tour operators to ensure our industry-leading health and sanitation protocols extend to the shoreside experience 
  • Excursion group sizes will be reduced to help allow for proper social distancing
  • Crystal will monitor port regulations and adjust requirements and schedules as needed to maintain guests' health and wellbeing
  • Crystal will only visit safe, open ports of call; this may cause changes to the itinerary. Keeping our guests up-to-date with the latest confirmed changes impacting their itineraries is a top priority
  • Additional health screenings many be required by local health officials before disembarkation in certain ports
    Medical Cross

    Medical Center

    Care Everywhere

    Each ship's state-of-the-art medical center has been further reinforced. Every Crystal ship in the fleet has a dedicated medical team aboard and available 24/7. Crystal is exploring partnerships with local medical authorities in every port to ensure quality medical facilities (and critical local networks and relationships) will be in place for guests requiring medical attention ashore. Ventilators and new virus testing equipment are now standard.

    • The medical team comprises a doctor and three nurses aboard each ship, available around the clock
    • Crystal's Medical Centers are well equipped with ventilators, new virus-testing equipment, X-Ray machines, extensive first aid tools and common prescription and over-the-counter medications
    • Medical Centers will be equipped to perform Polymerase Chain Reaction (PCR) Point of Care testing
    • Isolated wards are available in the Medical Centers
    • Contaminated items and medical waste will be properly sealed and disposed of according to health and safety guidelines
    • Medical equipment and waste bins cleaned, disinfected and washed with medical-grade disinfectant
    Medical Cap

    Public Health Officer

    Vessel Sanitation-trained

    A certified Public Health Officer oversees implementation of the stringent Crystal Clean+ outbreak prevention and mitigation protocol. Working in lock sync with relevant health authorities, each Crystal ship’s PH Officer works to make sure daily cleanings are up to Crystal Clean+ standards and supports onboard medical teams.

    • Trained in the CDC's and the other local health authority's Vessel Sanitation Programs
    • Oversees outbreak mitigation and cleaning protocols
    • Closely coordinates with medical teams
    • Ensures that daily cleaning protocols are in accordance with CDC guidelines
    Checklist

    Shared Responsibility

    Our Pact For Safety

    With Return to Crystal 3.0, safety is, of course, a two-way street and as we journey on together, we do ask all our guests to commit to common-sense precautions including not traveling when sick. The best practices information and recommendations regarding preventative measures and guidelines from public health experts in regard to COVID-19 will be displayed throughout the ships, including signage in public areas, in the Welcome Onboard edition of Reflections and on TVs in guest staterooms and suites.  Guests must comply with all Crystal Clean+ protocols and guidelines. Common sense precautions that we can all practice include:

    • Wash your hands often with soap and water for at least 20 seconds, and help young children do the same. Where soap and water are not available, use alcohol-based hand sanitizer 
    • Cover your nose and mouth when you cough or sneeze. If a tissue is not immediately available, cough or sneeze into your upper arm 
    • Avoid touching your eyes, nose and mouth with your hands 
    • Avoid personal contact, such as handshaking, sharing cups or eating utensils  

    Being worthy of your confidence is both our honor and our duty; we thank you for your highest compliment: your trust.

    We cannot wait to sail forward together once more.

    When you’re ready we’ll be here.