HELP/FAQs

Contact Crystal

  • Crystal Offices
    U.S. and International Offices

    Crystal Cruises - Los Angeles
    11755 Wilshire Boulevard., Suite 900
    Los Angeles, California,
    USA 90025 +1-310-785-9300

    Crystal Cruises - Miami
    1501 Biscayne Blvd., Suite 500
    Miami, FL USA 33132 +1-310-785-9300

    Crystal Cruises - Sydney

    Crystal Cruises AUS
    Suite 2, Level 16,
    6 O'Connell Street Sydney,
    N.S.W. 2000 +61-2-8074-6500

    Website Disability Assistance
    If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact us via email at Contact_Legal@crystalcruises.com and specify your email subject line with "Request Website Disability Assistance".

  • Reservations
    For more information or to make a booking, please contact your travel advisor or call Crystal Cruises (AU) at 1300 059 260 or +61 2 8074 6500. 
  • Reservations Hours / Customer Care

    Crystal Cruises strives to maintain six-star service on and off our ships. Business hours are

    • Monday through Friday between 8:30 am am and 5:30 pm (AUS Eastern Standard Time)
    For non-reservations issues, please email us at AskCrystal@crystalcruises.com.

    Note: For guests with a confirmed reservation, please provide your name, voyage number and booking/reservation number (if available) within your email communication or in the email's Subject line. This will enable our team to more effectively facilitate and respond to your inquiries.
  • Onboard Guest Services (Pre- and Post-Cruise)
    For guests with specific question regarding their special medical needs such as oxygen or dialysis, using mobility equipment and/or those who have special dietary requests, please contact our Onboard Guest Services team for the necessary procedures .

    Call us at 1300 059 260 or +61 2 8074 6500 or email us at onboardgstsvcs@crystalcruises.com.
  • Advertising
    For advertising media placement inquiries, please contact: advertising@crystalcruises.com
  • Public Relations
    Members of the press may contact our PR Department for questions regarding Crystal Cruises: mediarelations@crystalcruises.com
  • Careers / Shipboard & Shoreside Employment
    If you would like to submit an employee application, visit our Employment section: http://www.crystalcruises.com/careers
  • Unsubscribe

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    Please be note that the more thorough your information, the greater success we will have in ensuring that you stop receiving Crystal Cruises mail. Please allow a 30-day window for the removal process to complete, as sometimes additional mailers are sent within weeks of one another.